Sachin D Vora
Principal Consultant - Retail, eCom & CPG | Passionate | Agile | Courageous Leader
- Role
- Principal Consultant at Tech Mahindra
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Sachin D Vora
Over 18 years of service experience in Business Process Services. My areas of experience include Customer experience, Business consulting, Strategy design, Sales & service transformation, Client management, solution design, roadmap design, contact centre operations & transformation, Business Development, Presales and Proposal Management, Collateral Development, Research & Analysis, People/Team Management · Global experience and exposure to business diversity of Global - Americas, UK, Europe & Africa, India & APAC, Middle East, Australia · Exposure to multiple areas of Order Management System (OMS), Customer Data Management, Finance & accounting processes, designing shared service center, Contact center operation, Contract resource Management etc. · Pivotal in establishing and transforming business operations to efficient, reliable, fast processing and user-friendly processes to ensure smooth functioning across verticals · Key Relationship Management to provide a conduit between BPS teams and key business stakeholders (CXOs and Head of Business) to ensure Process needs are managed consistently, following professional IT and global standards, and delivered with a high level of quality · Facilitating discovery workshops with all the stakeholders for gathering and understanding the business problems and optimization/automation opportunities · Proficient in Requirement Communication & Clarification with global internal & external stakeholders
Experience
Principal Consultant
Apr 2022 — Present · Kolkata, IN
Education
The Bhawanipur Education Society College
B.Com (Hons.), Finance and Accountancy
2005 — 2008
Calcutta University
Mcom, Accountancy and finance
2008 — 2010
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