Sachin Chaurasia

Project Support Executive @Wipro

Bangalore, IN

Supporting Devices based on IOT and Applications Onboarding, off boarding devices & users from frontend and backend Managing the work of incident support Responsible for overall SLA adherence Monitoring client application on daily basis Create SOP & Process flow Regular Quality checks to provide high standard outputs. Resolving customer issues and escalations Prepare and share Reports to higher management & client on a regular Daily, Weekly and Monthly basis Rightly allocating the work within a team and monitoring the work Act as a single point of contact for all queries, issues and clarifications

Alliance University

Bachelor of Business Management (BBM)

CMS B School, Jain University

Master of Business Administration (MBA)