Sachin Chaudhari
Working in ATM & Kiosk Industry
- Role
- Manager - Customer Services at CMS Info Systems
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Manager - Customer Services
Jan 2026 — Present · Navi Mumbai, IN
Act as the single point of contact for All ClientBuild long-term relationships through regular reviews and governance meetingsHandle escalations, complaints, and service recoveryEnsure adherence to Service Level Agreements (SLAs) and contractual commitmentsDefine and manage incident classification & priority matrixEnsure timely escalation to:Bank SPOCsLaw enforcement (in case of fraud/vandalism)Security agenciesPrepare Root Cause Analysis (RCA) and Corrective Action Plans (CAPA)Drive closure of repeat and chronic issuesLead monitoring analysts, supervisors, and support teamsHigh ATM uptime, strong security monitoring, SLA compliance, quick incident resolution, regulatory adherence, and excellent customer satisfaction—while managing teams, vendors, and performance metrics.
Education
Motilala Jhunjhunwala College,Vashi
Bachelor of Commerce (B.Com.), Commerce
2007 — 2013
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Operations Research
2015 — 2018
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