Sachin Bora

About Sachin Bora

28 years of versatile experience across Banking, Insurance, Asset Management, Broking, NBFC, IT and Manufacturing. •Worked with diverse Indian Conglomerates like Tata Group, Reliance Group, Wipro & Sun Pharmaceuticals as well as Global Fortune 500 companies like Owens Corning & Nippon Life Insurance. •Leadership Experience across diverse functions - Operations, Customer Service, Business Transformation, IT, Credit & Risk, Corporate Legal, Collections Legal & Marketing. •Well positioned to Design/Execute & Lead Strategic Business/ Service Transformation Charter: 20 years of hands on leadership expertise.•Proven track record of enhancing bottom line, managing complex operations with large teams, improving customer satisfaction, business/service/process transformation, project management and implementing difficult mandates.•Demonstrated competency in strategic leadership and deployment – Experience of working closely with CEOs/ Promoters/ Directors for past 21 years.•Identified as Key Talent for the past 21 years consistently at Reliance Group, HDFC Bank, Tata Group & Wipro.Areas of Expertise:Centralised as well as Decentralised Operations, Customer Experience, Business & Service Transformation, Customer & Distributor Satisfaction, Cost & Cash Flow Management, Change Management, Continuous Improvement, Process Re engineering, Strategy & Deployment, Lean Six Sigma, Service Quality, Business Process Management System, Process Audits, Tata Business Excellence Model (Malcolm Baldridge) and Five SKey Awards:•Special recognition from Chairman, Tata Sons, Mr. Ratan Tata for contribution to Tata Business Excellence Model•Award for Best Business Process Excellence Program @ World Quality Congress 2017•Award for Innovative Leadership in Quality & Customer Experience @ World Quality Congress 2016•Best Paper Award at Asian Network for Quality Congress, 2012, Hong Kong •Quality Council of India D L Shah National Award for Economics of Quality for 3 years: 2010, 2012 & 2014•Chairman’s Business Excellence Award for three consecutive years @ Reliance Group•Symbiosis Centre for Management and HR Development – Lean & Six Sigma Excellence Award 2007 @ HDFC BankCertifications:Lean Six Sigma Sensai/ Master Black Belt Tata Business Excellence Model (MBNQA)- External AssessorWipro Global Business Leader\'s Program

Experience

1. Head - Business Operations

   Wipro

   Jun 2025 — Present · Mumbai, IN

   Leading the Business Operations & Client Centricity Charter for the region with ~Rs 10kCrs Top Line & 26k+ employees.• Driving key levers like Book to Bill, Bench, Demand Fulfilment, Fresher Index, Rotations, Revenue/ Resource Forecasting & AI Infusion to drive Revenue, Margins and reduce Risk in collaboration with Global Business Lines.

Education

• Symbiosis

  PGDBA

• Indian Institution of Industrial Engineering

  B.E.

Skills

• Continuous Improvement
• Operations Management
• Business Strategy
• Analytical Skills
• Quality Management
• Strategy
• Management Information Systems (Mis)
• Supply Chain Management
• Banking
• Risk Management
• Team Management
• Analysis
• Vendor Management
• Metrics
• Change Management
• Relationship Management
• Six Sigma
• Process Excellence
• Mis
• Process Improvement
• Process Engineering
• Management
• Business Analysis
• Business Process Improvement
• Business Development
• Service Quality
• Business Process Re-Engineering
• Operational Excellence
• Leadership
• Performance Management
• Financial Services