Sachin B

About Sachin B

An experienced senior level engineer with significant Global Telco troubleshooting, support, administration experience of network services. Over 09+ years of IT experience with full life cycle Data Center experience. Thrives in a customer focused, multi-site environment. Always meets client demands and develops good long-term customer relationships.

Experience

1. Network Specialist

   Orange Business

   Dec 2014 — Present · Mumbai, IN

   Currently working with ORANGE BUSINESS SERVICE as Senior network engineer from 01st Dec 2014 to till date. • Responsible for maintaining and troubleshooting IP VPN, DSL, and IPSEC connections across the globes per Service Level Agreement (SLA). • Coordinating with various internal backbone teams, vendors, associate partners and local ISP\'s/PTT for troubleshooting customer’s network both IS & NS. • Providing the end to end troubleshooting of the Leased Lines and diagnosing the fault like Bandwidth Utilization, Slow response, Errors in link, IOS or Hardware problem etc. • Providing timely updates to the customer as needed to meet performance objectives. • Performing technical escalations in line with company policy. • Accountable for customer review meetings weekly basis & giving feedback to the subordinate team and management. • Responsible for any internal or external escalation (Customer’s End) during the shift. • Focus on customer requirements and providing them strategic plans for backups, redundancies and minimum downtimes under severe outages. • Preparing action reports or SIP (Service Improvement Plan) for Chronic or repetitive issues also documenting all troubleshooting and case management actions to prepare technical reports as required. • Incident Management and incident logging with Customer and sharing the reference number within the agreed benchmark with Customer received via Email/ MSS Portal. • Providing regular updates to the stakeholders, CSM and internal management for all the incidents thru call, email and portal update. • Responsible to investigate and share RCA ( Root Cause Analysis) • Coordinating with Telco to report and isolate issue (Circuit down, intermittent, • packet loss, Chronic issues, application related issues, etc.)

Education

• Bachelor of Engineering (B.E.) (extc)

  Bachelor of Engineering (B.E.) (extc), Electrical, Electronics and Communications Engineering, first class with Dist.

  2011 — 2011