Sachin Arondekar

About Sachin Arondekar

Seasoned business leader with 30+ years of experience driving transformation and operational excellence in the aviation industry. ISO 90••••15 Certified Lead Auditor, I bring a proven track record of leading ground operations across HUB and network airports, elevating guest experience, strengthening key account relationships, and spearheading technology implementations that align with business goals. Repeatedly recognized for building innovative strategic solutions that address complex business issues and accelerate growth. Expert in realigning multinational teams and setting direction to elevate operational performance. Credited with driving technology implementations for Passenger Services Systems, Global Distribution Systems, e-Commerce, Internet Booking Engine, Load and Trim/Weight & Balance and IATA mandates. Strong understanding of conditions of carriage, International Civil Aviation Safety and Security procedures. Expert in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and Ramp Handling, Standard Ground Handling Agreements (SGHA). Ability to create strong partnering relationships at a senior level with internal and external contacts, including heads of governments, airlines and business associates. Inspirational Manager who recruits, develops and integrates diverse individuals into cohesive, highly skilled teams united around shared vision and purpose.Skills: Airline Ground Operations/ HUB Operations ~ Customer Success ~ Aircraft Dispatch ~ Strategic Alliances ~ Audits ~ Flight Operations ~ Project Management ~ Key Account Management ~ Quality Standards ~ Policies and Procedures for Ground Handling & Airports ~ Airside Safety ~ Baggage Handling Performance ~ Ground Safety & Security ~ Team Management

Experience

1. Principal - Customer Success

   Accelya

   Jul 2025 — Present · Mumbai, IN

   At Accelya, I partner with airline clients to maximize value, strengthen relationships, and deliver customer-centric solutions that support growth and innovation. Primary focus on aligning strategy with execution to deliver measurable business impact. I remain committed to shaping the future of airline customer success by blending technology, innovation, and operational excellence.

Education

• Trade wings Institute of Management Ltd.

  Diploma in International Airlines and Travel Management, Ticketing/Travel Management

  1993 — 1994

• University of Mumbai

  Bachelor of Science (B.Sc.), Chemistry

  1988 — 1993

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA, Marketing/Marketing Management, General

  2015 — 2018