Sachi Singhal
Turning Clients into Partners | Customer Experience | Success & Support Leader | 10+ Yrs Across SaaS, Cloud, Banking & Marketing | APAC & NA Accounts
- Role
- Customer Success Manager at Organicmedia.Pro
- Location
- Gwalior, MP, IN
- LinkedIn followers
- 500 followers
About Sachi Singhal
I help companies keep customers, not just onboard them.10+ years building relationships that last across SaaS, Banking & Cloud Telephony. Whether I’m leading teams, calming chaos, or building processes from scratch, I show up with energy, empathy, and ownership.At MyOperator, I led a retention strategy that boosted customer loyalty by 25%. At Organic Media, I reworked the entire client reporting process, resulting in higher satisfaction scores and deeper trust.I\'m known for solving problems before they happen, empowering teams to take ownership, and treating customers like partners, not tickets.If you’re building something that puts customers at the center and values long-term wins over short-term fixes, I’d love to connect.
Experience
Customer Success Manager
Apr 2022 — Present · US
Lead generation expert through LinkedIn/Sales Navigator campaigns, driving client acquisition and revenue growth. Managing and nurturing international B2B client relationships for high satisfaction and retention. Developing engaging content for outreach, boosting client engagement and conversion rates. Proficient in comprehensive report generation to track campaign performance and ROI. Identifying upselling/cross-selling opportunities for revenue growth and client satisfaction. Collaborating cross-functionally to align strategies and execute customer success initiatives. Conducting training, onboarding, and ongoing support for the smooth adoption of products/services. Led process improvement and created standard procedures for the customer support team. Maintained comprehensive customer success documentation. Mentoring team to enhance productivity and deliver friendly service.
Education
JRE School of Management
Master of Business Administration - MBA, Marketing & Finance
Dr. B. R. Ambedkar University, Agra
Bachelor of Applied Science - BASc, Zoology & Chemistry
2008 — 2011
Skills
- Management
- Social Networking
- Spss
- Customer Service
- Microsoft Excel
- Powerpoint
- Online Marketing
- Marketing
- Market Research
- Brand Management
- Marketing Strategy
- Leadership
- Teamwork
- Business
- Business Development
- Team Management
- Generosity
- Blogging
- Event Management
- Social Media
- Crm
- Microsoft Word
- Team Leadership
- Public Speaking
- Microsoft Office
- Sales
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