Arjun Sachdev
Senior Customer Success & Account Manager | Managing $20M Book Generating $500K ARR | Ex-BlackRock, Vise
- Role
- Senior Customer Success Manager at LeafLink
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Arjun Sachdev
13+ years in Financial Services, Fintech, and SaaS. Track record of partnering with…
Experience
Senior Customer Success Manager
May 2022 — Present
Responsibilities:•Managing 100 accounts totaling $43K in MRR and $20.4M monthly GMV across western U.S. markets•Designing Client Success Plans based on Executive Business Review (EBR) findings to align solutions with pain points and business objectives•Identifying adoption gaps by conducting data analysis and performance reporting for executive stakeholders•Uncovering upsell/cross-sell opportunities and accelerating renewals•Delivering regular and ad-hoc reporting on KPIs, providing insight into revenue-generating initiativesKey Achievements:•Maintained 95%+ quarterly quota attainment and led team-wide churn saves by acting as a strategic advisor, mapping product features to measurable business outcomes for clients•Increased platform usage 20% by identifying and resolving credit limit gaps and payment delays across accounts•Created $55K in upsell opportunities by identifying client pain points and providing additional solutions •Maintained client churn at 25% after 400% price increase by implementing retention strategies•Promoted 2x with added scope of responsibility each time
Education
Rutgers, The State University of New Jersey - Rutgers Business School
Bachelor's degree
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