Sacha Sanchez

About Sacha Sanchez

Hi, I’m Sacha Sanchez — a driven and versatile professional with several years of…

Experience

1. Servicenow Administrator Ii - Team Lead

   Chewy

   Jan 2022 — Present

   Responsibilities:\\\\nI steer efficient management of all aspects pertaining to operations of the ServiceNow platform, including configuration, development, workflow design, monitoring, clone downs, and upgrades. I showcase highly meticulous skills in assembling and strategically analyzing requirements for enhancements, defects, and incidents. I demonstrated outstanding skills, while conducting QA testing and UAT session for ITSM (request, incident, change, CMDB, and asset), Knowledge, HR, and various service modules. I play an integral role in custom-scoped applications delivering enterprise-wide business functionality.\\\\n\\\\nKey Accomplishments:\\\\n• Designed and efficiently managed 200+ business processes and delivered outstanding support to multiple teams by executing over 11 UAT sessions during successful ServiceNow upgrade.\\\\n• Led integration of automated testing and spearheaded reduction in turnaround from three months to less than two weeks by eliminating tier 1 defect queue and creating process flow of the team.\\\\n• Oversaw processing of all tier 1 enhancements by directing a team of developers.\\\\n• Drove reduction in incidents queue by 80% of around 200 in first month.\\\\n\\\\n

Skills

• Apple Remote Desktop
• Computer Repair
• Troubleshooting
• Powerpoint
• Active Directory
• Mac Os
• Visio
• Java
• Operating Systems
• Iphone
• Mac
• Business Analysis
• Network Security
• Sales
• Apple Certified
• Macintosh Hardware
• Microsoft Excel
• Windows Vista
• Ilife
• Iwork
• Microsoft Office
• Customer Service
• Data Analysis
• Iphone Support
• Information Technology
• Ios
• Os X
• IT Strategy
• Networking
• Help Desk Support
• Apple Aperture
• Computer Hardware
• Hardware
• Itunes
• Microsoft Word
• Technical Support
• Mac Os X Server
• Servers
• Training
• Ipad