Sabyasachi Bagchi

About Sabyasachi Bagchi

ServiceNow Technical Account Manager with more than 12 years of consolidated IT experience, seeks a challenging leadership position and opportunity to work with the brilliant minds and professional teams in a global business environment to achieve excellence- Aspire to implement Agile SCRUM Framework and ITIL® IT Service Management for effective and efficient service delivery- ITIL, CSM, CSPO and Advanced CSPO Certified. Pursuing ServiceNow CSA and PMI PMP Certifications- A team player with an in-depth understanding, experience and implementation of Project Management methodologies - Agile SCRUM and PMP®- A consistent performer in requirements gathering, data analysis and visualization, UAT with customers sign offs for service delivery of new and existing projects (Transitional, Transformational and Operational) and business enhancements that enable organisations to improve the effectiveness and efficiency of their service quality and productivity- Well presented with excellent communication skills and a commercial approach to solve complex problems by presenting rational solutions to enrich businesses- An ambitious and self motivated professional, who intends to contribute and grow along with the organization by adding value and to the best interest of the organization.

Experience

1. Technical Account Manager

   Unisys

   Dec 2024 — Present · Bengaluru, IN

   Spearheaded technical strategy and pre-sales support for Service now modules (ITSM, ITOM, ITAM, HR Finance), contributing to a 30% increase in qualified opportunities. Ensured 100% alignment with client goals, and industry standards across multi-million-dollar engagements.Led end-to-end delivery of scalable implementations, achieving on-time delivery across 97% of projects while maintaining top-tier quality standards.Engaged directly with mid-to-senior leadership, translating complex technical concepts into business outcomes through impactful presentations and roadmaps.Mentored cross-functional teams of up to 15 members, driving skills uplift and delivery efficiency by 44% through structured coaching and oversight.Cultivated strong stakeholder and vendor relationships; contributed to platform growth and client retention through continuous innovation and performance tracking.

Education

• Kendriya Vidyalaya

  CBSE - Class XII, Senior Secondary Education

  2006 — 2008

• Kendriya Vidyalaya

  CBSE - Class X, Secondary Education

  1996 — 2006

• JIS College of Engineering

  Bachelor of Technology (BTech), Electronics and Communications Engineering

  2009 — 2013