Sabyasachi Mukherjee

Senior Manager @HDFC Bank

Mumbai, IN

Professional Skills:Retail Sales | Consumer Durable Loans | Channel Management | Payments Business | Credit Cards | Merchant Services | Digital Acquisition | Key Accounts Management | Prepaid Cards | Business Planning | Portfolio Management | Ecom Portfolio | Alliances | Programs | Activation | Spends & Engagement | Retail Cards Portfolio | Retail Spends | Activation | Engagement | MCC width Enhancement | Customer Life Cycle Management | Credit Line IncreaseSales and Business Development- Acquiring new customers: Identifying and acquiring new customers for payment business, credit cards, and other financial products- Cross-selling and upselling: Selling loans, liabilities and assets to existing customers and promoting other bank products- Business growth: Contributing to business development, improving average limit utilization and ensuring the portfolio grows month on month.Customer Service and Relationship Management- Customer Interaction: Managing customer relationships, ensuring quality customer service and resolving customer complaints- Relationship building: Building relationships with existing customers, Branch vertical cluster heads and local bank Branch Managers and Relationship Managers for customer reference.Risk Management and Compliance- Risk analytics: Ensuring portfolio quality, managing risk and adhering to compliance requirements- Audit compliance: Monitoring audit compliance, conducting random checks on documents managed by Sales Officers and ensuring adherence to banking guidelines.

Bharti Vidyapeeth University

B.Com, Business/Commerce, General

Indian School of Business and Finance

Pgpm, Sales and Marketing