Sabyasachi Mohanty
Cognizant Technology Solutions Process Specialist Sme Acting Team Leader @Cognizant
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WORK HISTORY
Cognizant Technology Solutions Process Specialist Sme Acting Team Leader @Cognizant
Hyderabad, IN
Spearheaded daily operations and team coordination for Google Media Actions as SME and Acting Team Leader, enhancing team performance and partner satisfaction.Optimized HTML content across multiple browsers, increasing cross-platform compatibility and content visibility by 30%.Drove automation efforts to improve search and assistant visibility, reducing manual errors and turnaround time.Mentored 10+ new hires, conducted training sessions, and improved knowledge transfer processes, enhancing onboarding efficiency.Resolved complex escalations and facilitated client communications, ensuring SLA compliance and consistent customer experience.Collaborated with cross-functional teams including QA, developers, and content managers to ensure seamless product deployment.Keywords: Technical Operations, HTML Troubleshooting, Leadership, Cross-Functional Collaboration, Automation, Escalation Management, Web Optimization, Google Assistant, SME
ABOUT SABYASACHI MOHANTY
What happens when technical precision meets people-first leadership? You get…
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