Saburi Alarape

Information Technology Support Technician @Conexa Home Technologies

NH, US

IT Support Specialist | Network Troubleshooting & VoIP OptimizationTransforming connectivity through remote technical expertiseProfessional ProfileAs an IT Support Specialist at Conexa Home Technologies, I deliver high-impact remote support for broadband, VoIP, and IPTV services. My unique background as a Fiber Optic Technician enables me to bridge physical infrastructure knowledge with advanced network diagnostics, resolving 95% of issues remotely. Through process optimization and automation, I\'ve achieved: 70% faster ticket resolution90% reduction in network downtime, 60% decrease in setup failuresCore Expertise1. Remote Network ManagementConfigure 100+ modems monthly using TR-069/CLI toolsReduced activation time from 45 to 20 minutes through standardized proceduresImplement automated provisioning scripts saving 1 hour per device2. Advanced TroubleshootingDiagnose complex Wi-Fi/VoIP issues via packet analysis Created escalation templates improving Tier 3 resolution by 45%Maintain 95% accuracy distinguishing network vs equipment failures3. Proactive MaintenanceMonitor 500+ nodes via PRTG/SolarWindsIdentified and resolved congestion patterns reducing tickets by 92%Optimized QoS settings improving VoIP call quality by 90%Key AchievementsModem Security UpgradeLed flawless firmware updates for 100+ business modemsAchieved 100% success rate with zero service interruptionsVoIP OptimizationIncreased call quality scores by 90% through jitter buffer adjustmentsReduced related complaints by 85%Knowledge Base DevelopmentCreated 50+ troubleshooting guides cutting Tier 1 escalations by 35%Technical SkillsNetworking: TCP/IP, DNS, DHCP, VLAN, QoSTools: TR-069, PRTG, SolarWinds, WiresharkVoIP/IPTV: SIP, RTP, MOS scoringDifferentiatorsField-to-remote troubleshooting perspectiveData-driven problem solvingProcess automation focusLet\'s connect to discuss network optimization strategies.#ITSupport #VoIP #NetworkTroubleshooting #RemoteSupport.