Sabrine Awad
Customer Service Supervisor @Tenaquip
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WORK HISTORY
Customer Service Supervisor @Tenaquip
Senneville, QC, CA
Supervise Customer Service support for all private label brands including: information requests, pricing, replacement parts, repair and warranty, sample order processing and expediting. Manage large quotes and tenders as well as conversion projects as to ensure due process and timely completion.Promote awareness of all Private Label brand products within internal and external sales force teams through continuous product training, internal product show cases and sample program.Manage trade shows, trade advertising programs as well as e-product launches. Maintain and promote POP retail programs.Produce monthly and quarterly sales reporting to the wholesale division team.
EDUCATION
HEC Montréal
Bachelor's degree, Triple Minor: Marketing - HR - International Business
ABOUT SABRINE AWAD
Dynamic Customer success professional with extensive experience in leading teams, optimizing service operations, and fostering strong client relationships. Proven track record of enhancing customer satisfaction and operational efficiency through effective leadership and innovative problem-solving strategies. Committed to driving continuous improvement and delivering exceptional service experiences that exceed client expectations. Expertise in cultivating a positive team environment that motivates staff and elevates overall performance.
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