Sabrina Wood
Customer Success Manager | Enterprise + Scale | SaaS Startups | Driving Growth & Retention
- Role
- Scale Customer Success Manager at Docker, Inc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Sabrina Wood
I help SaaS companies turn new customers into long-term, successful users. My…
Experience
Scale Customer Success Manager
Oct 2023 — Present · US
Design and implement Docker’s onboarding programs from the ground up, driving customer adoption and activation of key business featuresCreate and implement customer success playbooks to optimize workflows for CSMs, significantly enhancing customer engagement and satisfactionLead and scale customer success programs to engage thousands of Docker users through low-touch, high-touch, and digital interactions, driving product adoption and feature activationDesign and refine Docker’s customer kickoff process, ensuring a seamless onboarding experience and driving customer successBuilt and lead a team of Scale CSMs managing mid-market and enterprise accounts, driving $60M+ in revenue
Education
West Valley College
Associate's degree, Communication and Media Studies
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