Sabrina Ramos

About Sabrina Ramos

Creative leader with over 15 years of acquired skills in both professional and entrepreneurial environments. Proven success in: supervision, administration, program management, and the development of creative concepts into successfully presented, funded and executed projects within the health and wellness arena. Has a record of effective product development, evaluating user experience, widespread project piloting, and collaborative team coordination. Initiated and designed innovative technology programming to advance health and wellness for older adults in New York City, including a groundbreaking digitally based Virtual Senior Center. Interested in further exploring the intersection of health and technology to expand the creation and facilitation of unique healthcare delivery methods and options.

Experience

1. Director of Growth & Product Development, Eicare

   Housing Works

   Sep 2015 — Present

   Responsible for developing strategy to promote product adoption, outline and develop metrics for user success and data analysis, and facilitate opportunities for continued financial and developmental support. Drive growth and develop product messaging that differentiates eICare in the competitive Care Coordination software application market. Streamline and accelerate continuous product innovation- Main point of contact for all users and customers-Program Manage all aspects of new development, collecting program requirements, communicating with software engineers, and testing changes to ensure effective and accessible design and functionality-Successfully raised over $250K to date in funds for product development and module enhancement from public and private funding sources-Spearheaded data implementation and restructuring project; provided concept, networking, and idea for a brand new initiative that will integrate predictive analytics into the eICare software platform, improving product value, cost effectiveness, and superior efficacy of service-Created original pitch deck and interactive presentation for product marketing and outreach-Liaise with both in house and contracted development teams to design product upgrades, ongoing improvements, and program modules-Responsible for coordinating prospective customer demos, negotiating subscription agreements, and on-boarding new user groups-Oversee new development, change requests, and all new feature enhancements-Provide real-time support for active users; collect feedback and document active user issues-Oversaw and planned multiple new upgrades and development to meet the increased challenges to service delivery due to COVID-19.

Education

• Sarah Lawrence College

  Bachelor of Science (BS), Liberal Arts and Sciences, General Studies and Humanities

  1991 — 1995

• Hunter College

  MSW, Social Work

  1997 — 1999

Skills

• Strategic Partnerships
• Grants
• Entrepreneurship
• Community Outreach
• Community Development
• Community Organizing
• Healthcare Innovation
• Training
• Volunteer Management
• Program Development
• Management
• Nonprofits
• Fundraising
• Program Adoption
• Healthcare
• Grant Writing
• Technology Integration
• Program Evaluation
• Social Services
• Program Management
• Capacity Building