Sabrina Rodriguez

About Sabrina Rodriguez

Operations-driven Customer Support Coordinator with experience spanning financial administration, project coordination, and technical operations in large-scale commercial environments.At Johnson Controls Building Solutions, I support billing, collections, contract scheduling, subcontractor processing, and project bookings—working closely with finance, sales, and operations to keep projects accurate, compliant, and moving forward. I often serve as the link between clients and internal teams, helping resolve issues and maintain strong working relationships.My background as an HVAC mechanic and building engineer gives me a practical, mechanical systems-level perspective, while a B.A. in Psychology shapes how I communicate, problem-solve, and support teams under pressure.I’m drawn to roles where well-designed operations enable strong customer experiences, and where cross-functional collaboration creates calm, reliable systems.I also operate Aequitas Systems, a systems-focused practice exploring how balanced operations, sound judgment, and steady processes support effective teams and durable outcomes.

Experience

1. Customer Support Coordinator

   Johnson Controls

   Apr 2025 — Present · Houston, TX, US

   Support AR/AP functions including billing, collections, revenue recognition, andsubcontractor processing- Coordinate contract scheduling, project bookings, and release of signed documentation- Submit monthly billing reports and respond to client and subcontractor inquiries- Mitigate billing disputes and confirm payment commitments in collaboration with finance- Maintain accurate financial and operational records within company systems- Support sales and operations teams by addressing booking holds and documentationrequirements

Education

• Queens College

  Bachelor of Arts - BA, Psychology

• Abraham Lincoln High School

  High School Diploma, Sports and Exercise

• International Operating Engineers Union: Local 94 Training Center

  HVAC and Refrigeration Maintenance