Sabrina Johnson
Customer Service Associate | Former Higher Education Operations | ISFJ
- Role
- Customer Service Associate at Globalgiving
- Location
- Ventura, CA, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Associate
May 2024 — Present
Manages and responds to incoming queries, requests, and support through various platforms offered by GlobalGiving, including our email systems, voicemail/phone responses, and social media responses-Responsible for triaging and escalation of queries-Meets service level agreements and KPI goals and provides gold-standard customer service -Project and Operations Support-Ad Hoc initiatives-Assists with projects within the Global operations function, including reporting-Collaborates with colleagues to identify and implement improvements to enhance customer experience-Provides support to cross-border service recipients by implementing Race, Equity, Diversity, and Inclusion practices
Education
Jessup University
Master’s Degree, Leadership
2016 — 2019
Jessup University
Bachelor’s Degree, Family and Children's Ministry
2009 — 2013
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