Sabrina Fede
Director Patient Sales Center @MDVIP
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WORK HISTORY
Director Patient Sales Center @MDVIP
Boca Raton, FL, US
Lead a high-performing sales organization of 40+ agents, managers, and supervisors, accountable for full P&L and strategic direction. • Engineered a new sales reporting framework, driving sustained performance improvements and 23% YoY sales growth in Q1. • Championed the integration of GTM Buddy AI LMS, doubling agent productivity and elevating training standards. • Designed and implemented a sales compensation plan, increasing high-performing agents from 25% to 75%. • Partnered with IT to deploy AI call analytics, enhancing coaching and messaging strategies. • Achieved a 6% increase in conversion rate within three months; increased sales contact rate by over 300% through system optimization. • Orchestrated the migration from legacy Salesforce to Salesforce Lightning, ensuring seamless workflow transitions and operational continuity.
EDUCATION
Florida Atlantic University
Bachelor’s Degree, Political Science & History
Kaplan University
Master of Business Administration (M.B.A.)
Norview High School
High School
SKILLS
ABOUT SABRINA FEDE
Dynamic and results-driven Sales Director with 20+ years of experience driving revenue growth, retention, and operational transformation across healthcare and education sectors. Proven success in leading high-performing teams, implementing cutting-edge technologies, and developing scalable training programs. Adept at leveraging data-driven insights to optimize performance, enhance customer experience, and exceed aggressive sales targets. Expert in CRM systems, contact center operations, and workforce management.CORE COMPETENCIES• Sales Strategy & Execution• Team Leadership & Coaching• CRM & Contact Center Technologies (Salesforce, NICE/InContact, LivePerson)• AI-Driven Sales Enablement (GTM Buddy, Observe.AI)• KPI Development & Performance Management• Budgeting & Forecasting• Workforce Planning & Remote Team Management• Change Management & Process Optimization
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