Sabrina de Pinto

Manager, Customer Success @Intelex Technologies ULC

Toronto, ON, CA

Motivate, develop and hire a high-functioning team that exceeds goals and drives business value• Meet with all direct report staff on a consistent basis to review performance/areas ofimprovement• Report on individual and team progress towards revenue based KPIs• Empower CSMs to successfully manage a book of business• Reduce churn and highlight expansion opportunities with sales team• Drive our customers to adopt the Intelex solutions and increase usage, contributing to a healthybook of accounts.• Excel at delivering delightful experiences, with a focus on customer happiness, success, andretention.• Participates, with the Director, on people management activities including recruitment,onboarding, setting expectations, performance management, coaching and mentoring.• Collect customer feedback and advocate customer needs cross-departmentally, especially withProduct, Engineering, Services and Support.• Address escalated client issues with speed and urgency, orchestrating resources across thecompany as appropriate• Acts as the first level of escalation within their team• Assist team to align cross functional resources as needed• Leads team in strategy development with new/ complex clients• Assess current processes with the goal of identifying and implementing efficiencies

Western University

Bachelor of Arts (BA), Honours Specialization in Criminology, Minor in Psychology