Sabrina Tremblay
Customer Experience Director @Spypoint
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WORK HISTORY
Customer Experience Director @Spypoint
EDUCATION
UQAM | Université du Québec à Montréal
Bachelor's degree, Communications, Public Relations
Creativity and Innovation Management Summer School
Training of 100+ hours, Creativity and innovation management in busines
HEC Montréal
Master in management (marketing), Marketing Management
ABOUT SABRINA TREMBLAY
As an effective change agent and an objective leader, I help businesses achieve success by using a holistic approach to problem solving. I am a firm believer that business success emerges by integrating a customer-centric vision within business decisions and processes. My passions:+ strategy, strategy, strategy+ business model innovation+ understanding human behavior (++ for ethnography)+ creating value for customersMy strengths:+ defining business strategies (strategic planning) based on various analysis using a holistic approach+ manage, mobilize and inspire teams+ build and implement customer-centric vision within business processes+ design innovative solutions that really fulfills customers needs and business objectives+ plan qualitative and quantitative user-research to discover real insights+ create and optimize relevant customer journeys that creates real valueIn a nutshell, my curriculum includes:• 10+ years in a leadership position + team and project management (10M+$ budget projects, teams of 40+ direct staff, 400+ volunteers)• 10+ years in client experience vision creation and implementation within several projects and companies• 5+ years in business model innovation & business process optimization at two different companies• International experiences - projects in France, Australia, USA and Canada.• Recipient of several implication and excellence scholarships, as well as strategy and marketing case competition awards.
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