Sabrina Ramos Diaz

WORK HISTORY

EDUCATION

SKILLS

ABOUT SABRINA RAMOS DIAZ

I’m an IT Support professional with 20+ years of experience helping organizations keep their technology running smoothly. My background spans service desk operations, desktop support, executive support, and enterprise environments — from media and entertainment to global corporate accounts.Over the years, I’ve built a reputation for being calm under pressure, easy to work with, and deeply committed to resolving issues quickly and professionally. I genuinely enjoy helping people, mentoring teammates, and improving processes so teams can work more efficiently.My experience includes supporting VIP users, managing escalations, analyzing root-cause issues, and collaborating with vendors and cross-functional teams. I’m highly skilled in Office 365, Active Directory, virtualization, cloud technologies (Azure & AWS), and enterprise support across large, fast-moving environments.I’m currently working toward growing into a Team Lead role where I can combine my technical strengths with my passion for supporting and uplifting others. My goal is always the same: create a better experience for users, deliver reliable solutions, and help IT teams operate at their best.Core strengths: Service Desk & Desktop Support Executive/VIP Support Root-cause troubleshooting Azure, AWS, VMWare, Citrix Office 365 / Active Directory Training, documentation & mentoring Process improvement & team supportIf you\'re looking to connect, collaborate, or discuss IT leadership opportunities — I’d love to connect.