Sabrina Lawrence
Customer Onboarding Manager @Apploi
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WORK HISTORY
Customer Onboarding Manager @Apploi
Provide detailed account walkthroughs and assist new customers with implementationRecord customer implementation needs, requests, and questionsWork closely with new and existing customers to ensure initial onboarding is executed with perfectionClearly communicate account setup requirements and expectations with customers and key stakeholdersEducate customers on Apploi capabilities, and best practices to simplify adoption and align expectationsProvide best practices and mentorship to customers on how best to implement Apploi’s products. Provide thought leadership with regards to overcoming challenges the customer is facing.Work closely with customers and sales account executives to ensure Success Plan executionEnsure appropriate handoff of new accounts to the Customer Success Manager and/or the Account Manager. Build out a standardized information flow/transition document to prepare the CSM and AM for success, including documenting wins and challenges the customer faced during the onboarding processEnsure customers receive superior serviceCreate and manage internal and external product and training documentation
EDUCATION
Charlotte Valley Central School
Advanced Regent Diploma
Hartwick College
Bachelor of Arts (B.A.), Sociology
ABOUT SABRINA LAWRENCE
Highly motivated and detail-oriented professional with a demonstrated history of working in the health care industry. Offering a diverse skill set including customer relations, time and project management, and leadership.
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