Sabrina Kassam
- Role
- Operations Specialist at Stripe
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sabrina Kassam
I continue to seek the opportunity to grow and experience dynamic roles where I can…
Experience
Operations Specialist
Apr 2019 — Present
Work to resolve complex user issues for Priority users of Stripe - Be a Topic Owner of Money Movement for user-related queries, ensuring positive metrics in this topic areas as well as utilizing casework experience to drive improvements in internal documentation - Be a user advocate with internal teams to find the best possible solutions for user queries and utilize user feedback to share feedback to relevant stakeholders - Own a part of the recruitment screen to improve our interviewing process and help grow our team - Led Weekly Business Reviews with vendor sites to ensure positive performance, as well as understand any blockers or ways to reduce user friction
Education
University of California, Berkeley
Bachelor of Science - BS, Environmental Economics
2015 — 2018
Aga Khan Academy, Mombasa
High School and International Baccalaureate (IB)
2010 — 2015
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