Sabrina Karaba

Account Manager @National Equipment & Service

Irvine, CA, US

Cultivate and maintain strong, long-term partnerships as a trusted advisor to 200+ corporate clients, consistently driving client satisfaction and retention.•Lead and oversee all aspects of day-to-day account management, including project estimating, service scheduling, and post-project follow-up to ensure seamless delivery.•Negotiate contracts and close high-value agreements to optimize profitability while aligning with client objectives.•Provide clear, consistent communication of project updates, milestones, and strategic initiatives to stakeholders at all levels.•Conduct on-site evaluations and walkthroughs to assess needs, ensure quality standards, and strengthen client relationships.•Guarantee timely, accurate, and high-quality service delivery tailored to each client’s specific requirements.•Identify opportunities to expand business with existing accounts, driving upselling and cross-selling strategies to increase revenue growth.•Oversee multiple concurrent projects, ensuring on-time completion, budget adherence, and client satisfaction.•Track, analyze, and forecast key account performance metrics (monthly, quarterly, and annual) to inform strategic decision-making.•Prepare and present comprehensive account status reports, incorporating feedback to enhance service offerings and client experiences.•Respond promptly to client inquiries, resolve escalations, and proactively address potential issues to maintain trust and loyalty.

California State University, Fullerton

BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

Woodbridge High School

High School Diploma

Irvine Valley College

Associate's degree