Sabrina Gray
Sr Customer Success Manager @8x8
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WORK HISTORY
Sr Customer Success Manager @8x8
Serve as the strategic point of contact for large enterprise customers, overseeing all post-sales activities and ensuring long-term account health and satisfaction.Drive customer success through proactive engagement, quarterly business reviews (QBRs), success planning, and executive-level alignment.Partner cross-functionally with Sales, Product, Support, and Professional Services teams to ensure smooth implementations and customer adoption.Identify expansion opportunities within enterprise accounts through data-driven insights and collaboration with account teams.Translate customer business goals into actionable success plans that align with 8x8’s UCaaS and CCaaS solutions.Lead complex issue resolution by coordinating internal technical, operations, and support resources to meet SLAs and maintain trust.Monitor account health metrics, usage analytics, and customer sentiment to identify risks and implement retention strategies.Deliver presentations and executive updates on ROI, adoption metrics, and roadmap alignment to enterprise stakeholders.
EDUCATION
Temple University
Business Communications
SKILLS
ABOUT SABRINA GRAY
Dynamic and results-driven professional with a proven track record of driving revenue…
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