Sabrina Gomez
Citi US Personal Banking Analyst
- Role
- Analyst at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sabrina Gomez
One of my main inspirations for pursuing a career in business has been watching my mom\'s…
Experience
Analyst
Jul 2024 — Present · New York, NY, US
First rotation has been in Client Experience Optimization for Citi Retail Services (CRS). I’ve developed and implemented new client experience standards by leveraging complaint data to proactively identify and resolve key pain points across CRS.• Led a work stream to create the principles and standards for client obsession units - a structure designed to improve client experience across Citi departments and products by resolving pain points and identifying key market opportunities.• Categorized thousands of complaint data points using Qlik Sense and Excel to discover pain points.• Identify and resolve client pain points related to CRS’ products.
Education
Santa Fe College
Associate of Arts - AA, Business Administration
University of Florida
Bachelor of Arts - BA, Business Administration - Mass Communication Specialization
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