Sabra Tourigny
Advisory Board Member - Cx Program @Our Lady Of The Lake University
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WORK HISTORY
Advisory Board Member - Cx Program @Our Lady Of The Lake University
Learn more about the OLLU\'s Customer Experience Program Offering: https://execed.ollusa.edu/customer-experience.html
EDUCATION
Menlo College
Bachelor of Arts - BA, Management
Texas A&M University-Corpus Christi
Master of Business Administration - MBA, Health/Health Care Administration/Management
ABOUT SABRA TOURIGNY
I’ve spent the past 20+ years helping organizations navigate complex technology transformations—turning big strategic investments into real operational value.Today, I lead Healthcare & Life Sciences consulting portfolios at Oracle, where I partner with executive teams to guide large-scale cloud transformations and help organizations modernize how they operate. My focus is on building strong executive partnerships, strengthening governance, driving adoption, and ensuring that multi-year transformation programs deliver measurable business outcomes.What I enjoy most about this work is the intersection of strategy, people, and technology.My role sits between sales, delivery, and customer success, working closely with license sales, product, alliances, and consulting teams to align around a shared goal: helping customers realize lasting value from their transformation efforts.Along the way, I’ve learned that successful transformation isn’t just about implementing technology—it’s about creating alignment across stakeholders, establishing the right engagement model, and helping organizations adopt new ways of working.During my MBA in Healthcare Administration, I was an early adopter of generative AI tools such as ChatGPT and Grammarly, experimenting with how they could enhance research, writing, and analytical workflows. That early curiosity has grown into a broader interest in how AI can augment professional knowledge work and help organizations make better decisions.Throughout my career at Oracle, Deloitte, and SAP SuccessFactors, my work has centered around:• Building trusted executive relationships• Aligning strategy across sales, consulting, and product teams• Establishing governance and lifecycle engagement models• Driving adoption and long-term value realization• Coaching and developing high-performing customer-facing teamsIn FY25, our team exceeded 140% of bookings targets while improving CSAT and strengthening executive engagement across complex healthcare and regulated enterprise accounts.I’m passionate about helping organizations unlock the full potential of their technology investments—and building engagement models that create long-term customer success, expansion, and advocacy.Because ultimately, sustainable growth happens when customers see real value from the transformations they undertake.
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