Sabir Ali

About Sabir Ali

I bring delivery reality into solution shaping — designing Digital Workplace solutions that are compelling, scalable, and executable. With 15+ years across global IT Managed Services — NTT DATA, HP, Accenture, and Wipro — I’ve built my career at the intersection of Steady-State Delivery and Transition, managing to endpoint environments across Banking, Manufacturing, Aviation, Pharma, and more. What I bring to solution shaping: I know where deals succeed or fail — delivery showed me. PreSales lets me influence success earlier. I bridge client expectations with delivery reality — so what gets sold is what gets delivered. I identify cost drivers, risk areas, and scope trade-offs early — before they become delivery problems. I differentiate solutions through outcomes, experience, and operational sustainability — not tools alone. My technology depth spans SCCM/MECM, Microsoft Intune, Windows 365, Azure Virtual Desktop, Nexthink, 1E Tachyon, and the broader Microsoft 365 ecosystem. I’ve led automation initiatives (Autopatch, Storage Sense, Wake on Alarm, On-Demand App Deployment) and evaluated DEX platforms from PoC to production. I’m trained in Design Thinking for Innovation (Skillsoft) — covering stakeholder engagement, ideation, prototyping, user personas, and customer journey mapping — because great solutions start with empathy, not architecture. The solutions I help shape are the ones clients successfully live with. Let’s connect if you’re looking for someone who brings operational depth, commercial awareness, and customer-centric thinking to your DWS PreSales or Solution Design team.

Experience

1. Associate Director, Endpoint Management

   NTT DATA North America

   Nov 2022 — Present · Hyderabad, IN

   Dual-hatted across Steady-State delivery and Transition, leading the Unified Endpoint Management practice (SCCM & Intune) across multiple enterprise accounts while actively engaging in transition stages — taking handoffs from Solution Architects and Transition Managers to validate solution feasibility against delivery reality. I architect end-to-end UEM solutions, shape staffing models and technology roadmaps, and ensure deal economics translate into executable delivery plans. I identify cost drivers, scope trade-offs, and risk areas early — feeding delivery intelligence back into solution design. Key outcomes: 95–98% monthly CSAT through proactive governance and structured MBRs/QBRs Drive annual cost savings per engagement via workflow optimization and shift-left — without headcount increases Positioned DWS innovation themes (cloud migration, endpoint analytics, automation) with account leadership and clients Managed hiring, workforce planning, career development, vendor relationships, and CapEx/OpEx governance

Education

• XLRI Jamshedpur

  Executive Development Programme in Project Management for Senior Professionals, PMP

Skills

• Osd
• Bmc Remedy
• Wds
• Software Distribution
• Sccm
• IT Service Management
• Scom
• Tcp/Ip
• Cluster
• Remote Desktop
• Soe
• Dhcp
• Powershell
• Operating Systems
• Scvmm
• Service Delivery
• Service-Now.com
• Infrastructure
• Software Deployment
• Global IT Operations
• Application Packaging
• Group Policy
• Software Updates
• Software Installation
• Vbscript
• Wsus
• Active Directory
• System Center Configuration Manager (Sccm)
• Windows Server
• Hyper-V
• Dns
• Mdt
• Incident Management