Sabique Shadman Rafeed

Desktop Network Support Tech @Le Cordon Bleu Ottawa Culinary Institute

Ottawa, ON, CA

Manage and control the LAN/WAN connectivity, security, and remote access - Maintenance of servers, desktops & portable, and portable devices- Set up new users and workstations, including Azure AD (Active Directory) and email accounts- Prepare access cards for Students and Staff- Provide day-to-day local and remote technical support to users (Staff and Students)- Manage Audio / Video / TV system in the Classroom, Wireless system & CCTV system- Check and resolve issues related to the global students\' helpdesk, solving students\' IT issues across different campuses around the world and different time zones- Tracking and managing IT Inventory- Maintain the integrity of the systems and the security of confidential information to the structure outlined by management- Maintain a clean and organized server room and IT setup- Ensure backup and recovery procedures are tested regularly- Autonomous and able to focus on personal assignments while remaining part of a team with a proven ability to multitask.

American International University-Bangladesh (AIUB)

Bachelor of Science - BS

Maple Leaf International School

O levels

Maple Leaf International School

A Levels

Carleton University

Master of Information Technology: Network Technology