Sabine L.
Desktop Manager @The Pensions Regulator
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WORK HISTORY
Desktop Manager @The Pensions Regulator
Brighton, GB
Provide technical advice and guidance to BAU and projects and Ownership of the technical desktop roadmap. Responsible for all aspects of the desktop estate to users in the Brighton office and remote users, providing hands-on support for the more technical fixes and project requirements. Responsile for the supervision, technical development and guidance for the Desktop Support team and to lead on the day to day activities of the team. Responsible for ensuring an effective and efficient level of IT Support is provided within the desktop support environment for resolving IT related issues, problems and requests.• Ensure the IT roadmap is maintained and all known future BAU and project deliverables are included and delivered to the schedule. • Manage all aspects of the desktop estate to ensure it meets the business needs and stays within agreed budgets, covering:o All Desktops, Laptops & Tablets o Mobile phoneso Multifunctional printer deviceso All Microsoft O365 based applicationso Applications & Software• Create and maintain comprehensive support documentation and procedures.• Ensure the maintenance of a secure and stable estate, including arranging tasks such as the centralised deployment of patches, proactive upgrades, antivirus software management, etc• Manage the IT Desktop Support team and ensure procedures and processes are current and adhered to.
EDUCATION
IUT2 Grenoble
DUT, Library and Information Science
Loughborough University
Bachelor, Library and Information Science
SKILLS
ABOUT SABINE L.
Desktop Manager with experience in endpoint device administration, support and…
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