Sabine de Wolf

Data & Insights Director - Eme @SEPHORA

Neuilly-sur-Seine, FR

Accelerate Data & Insights usages for Sephora Headquarters (Digital, Marketing, Offer, Sephora Collection) and countries (above 15) to adress business efficiency and increase customer satisfaction- Leads Data & Insights Departement for Europe & Middle East, including :=> market research : provides Sephora\'s clients & prospects insights through qualitative and quantitative research. Creation of an NPS program.=> data analytics : analyzes clients behaviors and brands portfolio to provide operational insights to marketing, digital, offers and Sephora Collection teams=> datascience : develops data science / machine learning use cases in order to personnalize customer journey and optimize business operation.=> data governance : develops an effective strategy with IT & Business team for collecting, structuring and making reliable data in order to meet the challenges of management, decision-making and data development within Sephora. Define and lead GDPR compliance roadmap in collaboration with the DPO and CISO.