Sabina Pradhan
From ☕️ Chai Breaks to Brewing Efficiency | Passionate IT Leader | Empowering Tech ✨Stars
- Role
- Manager at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sabina Pradhan
I am an IT leader with over 20 years of experience in the industry and a passion for empowering my team to deliver excellence in service delivery and customer satisfaction. As a manager at Dell EMC, I oversee a multi-skilled team that provides 24/7 technical support, proactive monitoring, and automated issue resolution for our clients who are undergoing digital transformation in BaaS and SaaS.My core competencies include IT infrastructure, technical support, service delivery management, and stakeholder engagement. I have successfully spearheaded the provisioning and decommissioning of critical IT infrastructure for an investment bank, driving operational excellence and cost savings. I have also led a team of mainframe storage experts, optimizing BAU, delivering critical projects seamlessly, and consistently exceeding customer expectations. I hold certifications in ITIL V2 & Scrum Master. I am always eager to learn new technologies and methodologies. My mission is to leverage my skills and expertise to enable business growth and innovation for my clients and my company.
Experience
Manager
Mar 2020 — Present · Bengaluru, IN
Leading a multiskilled team as a strategic partner for Dell customers in navigating their digital transformation journey in BaaS and SaaS with 24/7 technical support, proactive monitoring, and automated issue resolution.
Education
University Of North Bengal
Bachelor of Arts (B.A.)-Humanities, Sociology, political Science, education
2000
Skills
- Management
- Operations Management
- IT Infrastructure Operations
- Service-Level Agreements (Sla)
- Itil
- IT Operations
- IT Service Management
- Change Management
- Requirements Analysis
- IT Strategy
- IT Management
- Sla
- Service Delivery
- Business Analysis
- Team Management
- People Management
- Incident Management
- Service Management
- Vendor Management
- IT Infrastructure Management
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