Sabiha Hotgi

About Sabiha Hotgi

As a Customer Success Manager at the London Stock Exchange Group, I specialize in the Risk Intelligence line of business, supporting the World-Check One product across the South Asia market. My primary clients include banks, fintechs, asset management companies, and background verification (BGV) firms.Key Responsibilities:Client Support and Relationship Management: Build and maintain strong relationships with key clients, ensuring their needs are met and they derive maximum value from the World-Check One product.Product Expertise: Provide expert guidance on the World-Check One product, helping clients navigate its features and functionalities to optimize their risk management processes.Market Coverage: Oversee the entire South Asia market, identifying opportunities for growth and expansion while addressing region-specific challenges and requirements.Training and Onboarding: Conduct training sessions and onboarding programs for new clients, ensuring they are well-equipped to use the product effectively.Issue Resolution: Act as the primary point of contact for client inquiries and issues, providing timely and effective solutions to enhance customer satisfaction.Feedback and Improvement: Gather client feedback and collaborate with internal teams to drive product enhancements and improvements based on user needs and market trends.Performance Monitoring: Monitor client usage and performance metrics, proactively addressing any concerns and ensuring clients achieve their desired outcomes.Strategic Collaboration: Work closely with sales, account managers, and product development teams to align customer success strategies with overall business objectives.

Experience

1. Customer Success Manager

   LSEG

   Jul 2024 — Present · Mumbai, IN