Sabhya Jain
🔧 Oracle Field Service & Service Cloud (RightNow) Specialist with 8+ yrs experience delivering scalable CX solutions. Expert in workflows, routing, APIs, SSO, and end-to-end implementations.
- Role
- Oracle Cx Consultant at Tata Consultancy Services
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sabhya Jain
With 8 years of rich experience in both Oracle Field Service Cloud and Oracle Service…
Experience
Oracle Cx Consultant
Dec 2018 — Present · Bengaluru, IN
Key Responsibilities:Designed and delivered end-to-end scalable Oracle Field Service Cloud (OFSC) solutions tailored to diverse industry needs.Led business requirement workshops, converted client needs into system architecture, and independently configured modules including Forecasting, Scheduling, and Routing.Implemented dynamic scheduling algorithms to improve workforce efficiency and optimize routing in real time.Developed and customized forms, workflows, triggers, and field updates within OFSC to automate business processes.Managed integration of OFSC with Oracle Service Cloud (RightNow) and other CX products using REST APIs. Successfully implemented Oracle Field Service Cloud for multiple enterprise clients, leading to improved operational efficiency and service delivery. Reduced manual scheduling efforts through intelligent routing and automation of field operations. Delivered all project phases on schedule, ensuring smooth deployments and positive client feedback. Recognized by client leadership for designing a high-performance field service architecture adopted across large-scale operations. Developed reusable configurations and templates, standardizing delivery across multiple CX projects. Supported platform upgrade
Education
Takshila Institute of Engineering & Technology, NH7 Road, Madan Mahal, Jabalpur-482002
Bachelor of Engineering (BE)
2011 — 2015
Skills
- Java
- Testing
- Sql
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