Priya Sabharwal
Program Manager @Google
- Role
- Program Manager at Google
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Priya Sabharwal
A high caliber individual with over 14+ years of experience and a proven track record of demonstrated functional, operational, project management, customer service and technical skills. Recognized for leadership in planning, scheduling, defining scopes, managing deadlines, client relationship management and achieving results. Possessing excellent people management skills and a champion in customer service and support roles. Priya is equipped with the vision and purpose to dive organizational change. She is flexible and able to adapt positively to any challenges that arise, she is also comfortable at making apt decisions in complex & pressure situations, handle sensitive/confidential records and taking ownership of key issues. As of now she wishes to be part of an IT organization known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success.Areas of Expertise- Project management/methodologies- Customer relationship management/satisfaction- Performance Management - Hiring, Attrition management & appraisal management- Training/Coaching & Motivate people - Ensuring quality - Quality audits and information security audits - Continuous improvement/Identify OpportunitiesSkills & Competencies- Strong Decision Making & Problem Solving skills- Motivate & Leadership- Excellent communication skills, both verbal & written- Trustworthy & able to build up Rapport with colleagues/customer- Organizing & Prioritizing Tasks - Track record of delivering results with deadlines- Troubleshooting expertise High Performance Pragmatic approach to get required results- Proven ability to lead, motivate & build successful teams.Certifications- PMP- LEAN Six sigma black belt certified- Scrum master- Azure fundamentals AZ900- ITIL v3- Business communications- Leadership skills- Team Bonding & Conflict Management
Experience
Program Manager
Feb 2022 — Present · Hyderabad, IN
Education
EXIN
ITIL, Service Management
2014 — 2014
International MBA institute
Master of Business Administration - MBA, Business Administration and Management, General
2019 — 2020
Amity University Online
Master of Business Administration - MBA, International Business
2021 — 2022
Hemwati Nandan Bahuguna Garhwal University
BCA, Computer Science
2002 — 2005
Skills
- Performance Management
- Crm
- Itil
- Vendor Management
- Scrum
- Budget Management
- Service Improvement
- Troubleshooting
- IT Service Management
- Change Management
- Scope Management
- Operations Management
- Team Leadership
- Leadership
- Service Management
- Recruiting
- Agile Methodologies
- Management
- Process Improvement
- Project Management
- Talent Acquisition
- Service Delivery
- Six Sigma
- Client Interfacing Skills
- Quality Auditing
- Agile Project Management
- Siebel Crm
- Project Planning
- Incident Management
- Customer Service
- Technical Recruiting
- Training
- Customer Satisfaction
- Resource Management
- Sla
- Team Management
- Telecommunications
- Bpo
- Project Delivery
- Outsourcing
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