Saber A.

Senior Manager @香奈儿

Operations & Team Management • Accountable for overseeing all operations and ensuring the seamless day-to-day management. • Analyze performance metrics and team KPIs, implementing strategic action plans to drive growth and excellence. • Lead, manage, and coordinate cross-functional teams, ensuring alignment between front-of-house and back-of-house operations. • Oversee workforce planning, including rota scheduling, task delegation, and operational assignments. • Provide structured feedback on seasonal buying selections, collaborating with the buying team to optimize product offering. • Deliver comprehensive monthly performance reports, evaluating both boutique results and individual contributions. • Drive a performance-oriented culture through proactive KPI management, target setting, and client relationship follow-up. • Inspire, develop, and mentor the team to foster a positive, motivated, and high-performing environment. • Collaborate with the CRM to leverage client data, identify business opportunities, and support staff with tailored training and development. • Organize and allocate resources effectively in alignment with business priorities, ensuring optimal team coverage and responsibility ownership. • Act as the escalation point for client issues and team challenges, resolving matters with professionalism and discretion. • Translate overarching business objectives into actionable goals for individuals and the wider team. • HR responsibilities including recruitment, performance management, and staff appraisals. • Ensure effective utilization of POS and inventory systems to maintain accurate stock control and support operational efficiency.