Sabbir Alam
Manager at Amazon
- Role
- Manager i at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sabbir Alam
I\'m a Program Manager with 10 years of experience driving large-scale operations…
Experience
Manager i
May 2021 — Present · Kolkata, IN
Seller Protection and Risk Investigation* Managing and improving the Seller onboarding experience over Amazon platform across 22 countries, while launching new services over MENA, NA,EU and IN region.* Perform holistic investigation of brand abuse reports, deep dives on brand and selling partner experience, identification of escalation root cases.* Influence and develop new SOPs for Onboarding and partner teams that significantly impact customer experience.* Implement automation and Machine learning model to increase efficiency of existing program and process to save cost and improve customer experience.* Own and develop a program with cross team and functional projects, design metrics review documents and guiding the operation team through.
Education
Lovely Professional University
B-tech(ece)
2010 — 2014
Sri Krishna Mission School
1-8
1998 — 2006
Bhavans Tripura vidyamandir
9-10
2006 — 2008
Vikas vidyaniketan
Hsc
2008 — 2010
Lovely Professional University
Master of Business Administration (MBA)
2014 — 2016
Skills
- Public Speaking
- Team Management
- Negotiation
- Marketing
- Supply Chain Management
- Spss
- Customer Service
- Marketing Communications
- Business Development
- Vendor Management
- Leadership
- Logistics Management
- Sap Warehouse Management
- Data Analysis
- Management
- Interpersonal Communication
- Microsoft Office
- Operations Management
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