Saba Khan
Associate Product Manager at IDFC FIRST Bank
- Role
- Associate Product Manager at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Saba Khan
I’m an Associate Product Manager with 4+ years of experience in designing and delivering digital journeys across lending platforms. I specialize in building scalable, user-focused solutions that drive efficiency and enhance customer experience.Onboarding Journey Ownership:Designed and optimized the digital onboarding journey for loan customers, ensuring smooth flow from application to approval.Collaborated with tech and UI/UX teams to streamline user flows, reduce drop-offs, and improve end-to-end journey experience.Worked closely with sales and operations teams to capture ground-level feedback and iteratively improve onboarding modules.Aligned customer onboarding touchpoints with compliance and risk guidelines to ensure a seamless yet secure experience.System & Platform Analytics:Developed internal dashboards to track adoption, system performance, and user behavior using Salesforce Analytics and Excel/Tableau.Conducted regular deep dives into funnel performance to identify journey pain points and improve conversion rates.Mapped user activity and system logs to proactively resolve platform bottlenecks and prioritize product improvements.Enabled visibility of key KPIs to leadership through real-time reporting, supporting quarterly reviews and product strategy discussions.Regulatory, Risk & Audit Handling:Acted as the product point-of-contact for audit and compliance teams, ensuring all system workflows met required standards.Closed multiple internal audit gaps by redesigning processes and documentation, strengthening product governance.Worked with Legal and Risk stakeholders to ensure product releases complied with internal and regulatory frameworks.Supported documentation and reporting needs during external audits, ensuring timely and accurate responses.
Experience
Associate Product Manager
Feb 2023 — Present · Mumbai, IN
Led the transformation of digital loan journeys across origination and servicing systems, enhancing user experience and process efficiency.Defined and documented product requirements (BRD, FRD) to align business needs with technical delivery.Collaborated with engineering, QA, UAT, and risk teams to ensure smooth development, testing, and rollout of product features.Built and maintained dashboards and reporting tools to support data-driven decision-making across business units.Conducted root cause analysis and performance reviews to improve adoption, platform reliability, and customer engagement.Partnered with Legal and Compliance teams to ensure every release met internal governance and regulatory standards.Followed Agile practices to manage product delivery, sprint planning, and cross-functional stakeholder engagement.Recognized internally for driving digital innovation and contributing to key product initiatives.
Education
Mgm College Of Engineering & Technology
Bachelor of Engineering - BE, Information Technology
2017 — 2020
Dr. D.Y. Patil Institute of Engineering, Management and Research, Pune
Master of Business Administration - MBA, Project Management
Anjuman-I-Islams Abdul Razzak Kalsekar Polytechnic
Diploma, Computer Engineering
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