Saba Jordan
Driving Customer Retention & Expansion as a Senior Account Manager| Customer Success Manager | Bilingual (EN/SP)
- Role
- Customer Success Manager at OnBoard
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Saba Jordan
With over 8 years of experience, I am a dedicated AM/Customer Success leader with a proven track record of cultivating and maintaining high-impact partnerships with Enterprise-level clients. I am passionate about empowering businesses to achieve and surpass their goals by providing innovative solutions and strategic guidance.My expertise is built on a foundation of:Client Retention & Expansion: Consistently exceeding retention targets and identifying strategic growth opportunities within existing portfolios to drive revenue expansion.Data-Driven Partnerships: Leveraging data to conduct business reviews, articulate value, and demonstrate the quantifiable impact of solutions on key client goals.Cross-Functional Collaboration: Partnering with Product, Engineering, and Client Support to ensure seamless onboarding and proactive support, maximizing client success and program integration.I am a proactive problem-solver who thrives in dynamic environments, and I bring a positive, high-energy approach to every client relationship.
Experience
Customer Success Manager
Feb 2026 — Present · Chapel Hill, NC, US
Education
York University
Honours Bachelor of Arts, Sociology
2007 — 2010
Skills
- Microsoft Office
- Strategic Planning
- Public Speaking
- Research
- Fundraising
- Management
- Nonprofits
- Training
- Volunteer Management
- Community Outreach
- Team Leadership
- Project Management
- Leadership
- Nonprofit Organizations
- Social Media
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