Saba Fatima
Lead Support in IT at Tata Consultancy Services
- Role
- Business Process Lead (IT) at Tata Consultancy Services
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Saba Fatima
My professional experience as a Technical Support Engineer for PRP Services Pvt. Ltd. includes providing second-level support to customers by diagnosing issues related to their SMS, IVR, Toll Free Accounts and answering user questions and resolving their technical problems, both over the phone and desk-side. I have learned to handle many different situations in an efficient and professional manner. I have the ability to deal with upset and irrational customers making them remain calm. I have the ability to monitor,evaluate and offer suggestions which can help the performance of the service team to look for ways to make improvements.I also have excellent leadership skills with the ability to help encourage the team to adhere to the highest standards needed to provide customer satisfaction.
Experience
Business Process Lead (IT)
Sep 2021 — Present · New Delhi, IN
Education
Maharshi Dayanand University
Bachelor of Technology - B.Tech, Electronics and Communications Engineering
2012 — 2016
Notre Dame Academy
High School Diploma, High School/Secondary Diplomas
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