Kyle Hughes

Chief Operating Officer @The Saasy People

Birmingham, GB

Exceptional customer experiences. Every time.We provide 100% UK based fully-managed, multi-channel outsourced customer support tailored for growing businesses, in a simple monthly format.By partnering with us we handle all of your customer support enquiries via any channels you choose, at the hours you choose - including full 24/7 support. This ensures your existing customer base retains a positive impression of your business and continue to be a satisfied customer. Very often growing businesses of all sizes neglect existing customers as they focus solely on acquiring new business, this causes existing customers to quickly become dissatisfied with service and then churn - losing your business revenue.Not only do we handle support enquiries, we also share our industry knowledge and best practice with our customers, quickly becoming their trusted advisor on how to support their customers. Often we implement additional channels for your customers to use for support, and also look to implement processes like CSAT (Customer Satisfaction) surveys to ensure the service we\'re providing is always the best it can be.A recent Walker study found that customer experience will soon overtake price and product as the key brand differentiator. Partnering with us will ensure you stay ahead of your competition by providing world-class customer experiences.Scale up and down as you need. We grow with your business and can use your existing tools.