Saanjanaa Reddy Boyapally
Business Analyst @GM Financial
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WORK HISTORY
Business Analyst @GM Financial
US
Led requirements gathering activities by engaging fleet operations, service vendors, and asset management teams to capture functional and non-functional requirements for maintenance, repair tracking, and service authorization workflows.• Developed detailed BRDs and FRDs capturing maintenance schedules, cost controls, vendor performance metrics, and vehicle lifecycle rules, ensuring clear alignment between business expectations and system design.• Evaluated fleet service and maintenance data using SQL to identify cost drivers, service delays, and utilization trends, supporting operational improvements that reduced unplanned maintenance events by 18%.• Created UML process flows and system diagrams to model maintenance request intake, approval routing, vendor servicing, and invoice reconciliation, enabling consistent interpretation across business and engineering teams.• Converted business requirements into Agile user stories and maintained a Requirements Traceability Matrix (RTM), ensuring full traceability across requirements, development, testing, and release cycles.• Supported UAT and post-implementation validation by verifying maintenance records, and reporting accuracy, while leveraging Power BI dashboards to monitor fleet KPIs and contributing to a 12% improvement in fleet vehicle uptime
EDUCATION
Trine University
Master's degree, Engineering/Industrial Management
CVR College of Engineering, Hyderabad
Bachelor of Technology - BTech, Electronics and Instrumention Engineering
ABOUT SAANJANAA REDDY BOYAPALLY
I’m a Business Analyst with 3+ years of experience translating complex business challenges into structured, data-driven solutions across fleet management and healthcare domains. I specialize in requirements elicitation, process optimization, and stakeholder collaboration, ensuring business needs are clearly defined and successfully delivered in Agile environments.In my current role at GM Financial, I partner with fleet operations, service vendors, and engineering teams to design and optimize maintenance and service workflows. My work spans BRDs, FRDs, user stories, UML/BPMN process modeling, SQL analysis, and UAT execution—driving measurable outcomes such as reduced unplanned maintenance, improved reporting accuracy, and increased fleet uptime.Previously at Fortis Healthcare, I worked closely with clinical and operational teams to improve patient support workflows, reduce wait times, and enhance service consistency. By combining process mapping, KPI analysis, and data visualization, I supported informed decision-making while ensuring alignment with care protocols and compliance standards.I bring a strong analytical mindset, Lean Six Sigma discipline, and hands-on experience with tools like SQL, Power BI, Tableau, Jira, and Confluence. I thrive in cross-functional settings where clear communication, traceability, and continuous improvement are critical to success.I’m passionate about enabling operational efficiency, improving customer and patient experiences, and delivering scalable solutions that align business strategy with execution. Core strengths: Business Analysis | Agile Delivery | Process Mapping | SQL & BI Reporting | UAT | Stakeholder Management | Continuous Improvement
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