Saaket Sharma
Cluster Head - Customer Success @Teachmint
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WORK HISTORY
Cluster Head - Customer Success @Teachmint
Gurugram, IN
Spearhead customer success initiatives driving 78% regional revenue growth through upselling andrenewals in FY 2023–24- Maintain NPS consistently above organizational threshold, enhancing customer satisfaction and loyalty- Achieved Top Performer status for three consecutive quarters by ensuring sustained engagement andplatform adoption- Collaborate cross-functionally with sales, product, and marketing teams to deliver client-focused solutionsand measurable results- Defined KPIs and established a performance ecosystem for a high-performing success team.
EDUCATION
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Marketing
ABOUT SAAKET SHARMA
Customer Success & CX Leader with 16+ years of experience driving retention, growth…
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