Saaket Sharma
Customer Success & CX Leader | CX Strategy & Transformation | Business Development | Driving Retention, Growth & Digital Adoption | SaaS, B2B & EdTech Expert | 16+ Years in SaaS & Tech
- Role
- Cluster Head - Customer Success at Teachmint
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saaket Sharma
Customer Success & CX Leader with 16+ years of experience driving retention, growth…
Experience
Cluster Head - Customer Success
May 2022 — Present · Gurugram, IN
Spearhead customer success initiatives driving 78% regional revenue growth through upselling andrenewals in FY 2023–24- Maintain NPS consistently above organizational threshold, enhancing customer satisfaction and loyalty- Achieved Top Performer status for three consecutive quarters by ensuring sustained engagement andplatform adoption- Collaborate cross-functionally with sales, product, and marketing teams to deliver client-focused solutionsand measurable results- Defined KPIs and established a performance ecosystem for a high-performing success team.
Education
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Marketing
2013 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.