Saajid Imdaad

Disputes & Chargeback Specialist @Tsys Managed Services Emea

Milton Keynes, GB

Processed 20+ daily disputes and chargebacks, achieving 97% compliance with Visa/Mastercard regulations and strict SLA deadlines.Streamlined dispute documentation and workflow, reducing case resolution time by 20% while maintaining accuracy.Identified recurring dispute patterns, implementing process improvements that cut preventable chargebacks by 10%.Collaborated with merchants and cardholders to resolve cases, driving a 20% increase in successful dispute outcomes.