Saajan Shah

Manager, Personalized Support @Twilio

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Manager, Personalized Support @Twilio

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EDUCATION

2008 — 2010

Stanmore College

BTEC National Diploma, IT Practitioners (Networking)

2004 — 2008

Park High School

General Certificate of Secondary Education (GCSE)

2010 — 2014

Brunel University of London

Bachelor of Science Honours (BSc), Computer Science with Networking

SKILLS

SaasCustomer ServiceZendeskTeamworkCloud ComputingTechnical SupportTroubleshootingSsl CertificatesMysqlHttpsDns ManagementMicrosoft OfficeSqlJavaPhpXmlJqueryAndroidXhtmlCssNetworkingWeb HostingWindowsMicrosoft ExcelJavascriptLinuxMac OsWindows 7DatabasesPythonHtmlPrologSpssDreamweaverWordpressCpanelAndroid DevelopmentAndroid SdkPhpmyadminOperating Systems

ABOUT SAAJAN SHAH

With over 8 years of experience in technical advisory and account management, I combine strategic thinking, technical expertise, and leadership to deliver customer success at scale. Now as a Manager of Technical Account Managers at Twilio, I focus on developing and empowering my team to be proactive, trusted advisors for our enterprise customers.My role is centred on building high-performing teams, driving operational excellence, and creating frameworks that enable consistency, efficiency, and measurable impact. I collaborate closely with Product, Engineering, and Sales leadership to align customer needs with business priorities, ensuring our clients unlock growth while maintaining trust in Twilio as a strategic partner.I am passionate about fostering a culture of collaboration, continuous learning, and innovation—helping TAMs grow their skills while enhancing the overall customer experience across global regions.

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Saajan Shah — Manager, Personalized Support at Twilio in London, GB | Unifers