Saajan Shah
Manager, Personalized Support @Twilio
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WORK HISTORY
Manager, Personalized Support @Twilio
EDUCATION
Stanmore College
BTEC National Diploma, IT Practitioners (Networking)
Park High School
General Certificate of Secondary Education (GCSE)
Brunel University of London
Bachelor of Science Honours (BSc), Computer Science with Networking
SKILLS
ABOUT SAAJAN SHAH
With over 8 years of experience in technical advisory and account management, I combine strategic thinking, technical expertise, and leadership to deliver customer success at scale. Now as a Manager of Technical Account Managers at Twilio, I focus on developing and empowering my team to be proactive, trusted advisors for our enterprise customers.My role is centred on building high-performing teams, driving operational excellence, and creating frameworks that enable consistency, efficiency, and measurable impact. I collaborate closely with Product, Engineering, and Sales leadership to align customer needs with business priorities, ensuring our clients unlock growth while maintaining trust in Twilio as a strategic partner.I am passionate about fostering a culture of collaboration, continuous learning, and innovation—helping TAMs grow their skills while enhancing the overall customer experience across global regions.
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