Saad Farooqi
Sr Premium Support Advisor @Docebo
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WORK HISTORY
Sr Premium Support Advisor @Docebo
ON, CA
Provided senior-level technical support for premium clients, generating over $4M in ARR. • Developed customer success strategies that enhanced long-term client relationships and product advocacy. • Leveraged CRM tools to monitor client health, enabling personalized renewal strategies and timely interventions.• Collaborated with cross-functional teams to resolve complex customer issues, driving improved product adoption and advocacy.
EDUCATION
McMaster University
Cybersecurity
Lighthouse Labs
Diploma is Cybersecurity
NPower
IT Analyst
SKILLS
ABOUT SAAD FAROOQI
With over 4 years of professional experience, I specialize in delivering high-impact technical support and tailored service strategies that drive client satisfaction and organizational success. As a Senior Technical Advisor at Docebo, I am committed to enhancing client experiences by fostering seamless collaboration across teams and developing solutions that align with the company\'s mission to empower businesses through learning technology. My approach emphasizes proactive problem-solving, ensuring both operational excellence and meaningful client relationships. At Docebo, I lead senior-level technical support for premium clients, directly contributing to over $4M in ARR. By managing high-impact support tickets and collaborating with cross-functional teams, I help optimize service delivery and client satisfaction. My experience includes designing customized support strategies for enterprise clients, leveraging my expertise in technical troubleshooting and client engagement to enable mutual success.
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