Saadat Hussain

About Saadat Hussain

PROFESSIONAL PROFILE • Current associated with Azizi Development UAE as a Manager…

Experience

1. Manager (Customer Service & Collections)

   Azizi Developments

   Jun 2017 — Present · Dubai, AE

   Managing AED 600 Million valued Portfolio. Manages Team & collection activities and negotiates terms of payment on overdue client accounts. Manages the auditing of delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds; submits delinquent accounts to Legal or outside collection agencies as necessary. Evaluates productivity and quality issues and identifies and implements processes improvements. Maintains reporting to effectively monitor and manage productivity, accuracy and adherence to policies and procedures; aligns Key Performance Indicators (KPIs) with organizational goals. Collaborates with billing to implement processes and policies that contribute to active invoicing. Works directly with customers, Collections team, and Client Services to service large accounts, resolving all billing and cash application issues in a timely and effective matter. Stays abreast of regulatory requirements and organizational compliance policies, ensuring timely education of team. Manages career development plans, training for direct reports and mentors and coaches in-line with human resources principles. Conducts timely annual and interim performance evaluations and sets individual and team objectives to cultivate a culture of high performance and teamwork. Ensures team maintains appropriate skills and competencies required to conduct operations timely, effectively and in compliance. Builds and maintains effective business relationships with field management to address collection issues. Participates in special projects and performs other duties as assigned.

Skills

• Customer Service
• Retail Banking
• Training
• New Business Development
• Branch Banking
• Crm
• Sales
• Retail Sales
• Team Leadership
• Retail Marketing
• Negotiation
• Corporate Sales Management
• Sales Management
• Leadership
• Business Development
• Sales & Marketing
• Strategy
• Customer Relationship Management (Crm)
• Banking
• Team Management
• Marketing
• Debt Collection
• Management