Saad Solehria

Service Desk Analyst @EagleBank

Silver Spring, MD, US

Provide escalated support to Eagle Bank users for various applications including Microsoft Windows 10, Microsoft Office Suite 2016, Active Directory, Citirix, Adobe, RingCentral, RSA Tokens, Microsoft Authenticator, Cisco AnyConnect, etc.· Use ServiceNow to record, track, and document service desk requests· Inventory, Install, and Configure Laptops, & Desktops Hardware/Software for end users (On-site and Remote)· Work with end-users providing training and assistance in the usage of IT systems and office applications· Assisted with deployment and support with Cisco routers, switcheso Racking, setting up console access, IOS loads via local SCP server or USBo Loading scripted configuration and packing devices to ship to remote sites· Perform post-resolution follow-ups with end users and team members as needed· Document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken through final resolution to enhance knowledge base

Northern Virginia Community College

Associate's degree, Information Technology

George Mason University

Bachelor's degree, Information Technology